Fernando_Borcel | 2022-08-20 01:32:03 UTC | #1
Hello, I haven't seen this mentioned anywhere, so I must assume it's not supported, but I thought I should ask anyway. We have several customers that have use cases that involve sending files to or receiving them from a (digital) bot flow. Typical use cases:
- Bot request visitor to send an image of his or her ID
- Visitor requests an invoice
- Visitor requests a PDF brochure
- and so forth
Our customers don't consider a good user experience to send their visitors over to a web page to fill out a form to send a file, or for the bot to send a link to the visitor to fetch a file.
Any thoughts? Anyone have come accross the same requests from their customers, or had a chance to experiment with this?
Thank you for your feedback!
Kevin_Walsh | 2022-08-24 13:39:13 UTC | #2
Hi Fernando,
Apologies for the delay in replying. You are correct that sending and receiving files is currently not supported. There is some support for images in a digital bot flow.
For any missing requirements, you can look for and vote for an issue on https://genesyscloud.ideas.aha.io/ideas
Regards,
Kevin
system | 2022-09-24 13:39:40 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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