Genesys Cloud - Main

Hi Sandor,

I'm sure the dummy user with DID assigned and call forward idea used to be something that could be done but has since been removed. 

I think your idea of transferring it to a number via the flow is the best option to do but you need to be mindful of how transfers via flows operate. When the call comes in, and transfers via a Flow, the outbound call is made from the same Site as the call came in on. So if the call comes in, and routes to Site A, then the outbound call will also go over Site A. 

What you will need to do is create a Number Plan on Site A that triggers only for calls to the number of the 2nd Org. Then, on your Outbound Routes tab, you have an Outbound Route configured that looks for your 2nd Org Classification and then use that to use the specific trunk that you want to use for calls going to the 2nd Org. 

This way, any external call made that does NOT go to your 2nd Org, would use different trunks, and only calls going to your 2nd Org would use this specific trunk. You would need to set this up on any and all Sites that would be transferring to the 2nd Org. 

Hope that helps!

Thanks for your prompt answer!

Yes, this is my plan, as you described. Fortunately I only need to apply the Outbound Route and Number Plans to a single site, which is associated to the PSTN facing SIP trunk, where the calls are hitting the first ORG. That site will be used by the call-flow transferring my call. If anyone else calls that number, I don't mind it going via the PSTN, my intent is not to implement TEHO, but to send calls automatically from one country (ORG) to another's call-flow.

Hi Sandor,

I'm sure the dummy user with DID assigned and call forward idea used to be something that could be done but has since been removed. 

I think your idea of transferring it to a number via the flow is the best option to do but you need to be mindful of how transfers via flows operate. When the call comes in, and transfers via a Flow, the outbound call is made from the same Site as the call came in on. So if the call comes in, and routes to Site A, then the outbound call will also go over Site A. 

What you will need to do is create a Number Plan on Site A that triggers only for calls to the number of the 2nd Org. Then, on your Outbound Routes tab, you have an Outbound Route configured that looks for your 2nd Org Classification and then use that to use the specific trunk that you want to use for calls going to the 2nd Org. 

This way, any external call made that does NOT go to your 2nd Org, would use different trunks, and only calls going to your 2nd Org would use this specific trunk. You would need to set this up on any and all Sites that would be transferring to the 2nd Org. 

Hope that helps!