Genesys Cloud - Main

Hi Sandor,

I'm sure the dummy user with DID assigned and call forward idea used to be something that could be done but has since been removed. 

I think your idea of transferring it to a number via the flow is the best option to do but you need to be mindful of how transfers via flows operate. When the call comes in, and transfers via a Flow, the outbound call is made from the same Site as the call came in on. So if the call comes in, and routes to Site A, then the outbound call will also go over Site A. 

What you will need to do is create a Number Plan on Site A that triggers only for calls to the number of the 2nd Org. Then, on your Outbound Routes tab, you have an Outbound Route configured that looks for your 2nd Org Classification and then use that to use the specific trunk that you want to use for calls going to the 2nd Org. 

This way, any external call made that does NOT go to your 2nd Org, would use different trunks, and only calls going to your 2nd Org would use this specific trunk. You would need to set this up on any and all Sites that would be transferring to the 2nd Org. 

Hope that helps!

Thanks for your prompt answer!

Yes, this is my plan, as you described. Fortunately I only need to apply the Outbound Route and Number Plans to a single site, which is associated to the PSTN facing SIP trunk, where the calls are hitting the first ORG. That site will be used by the call-flow transferring my call. If anyone else calls that number, I don't mind it going via the PSTN, my intent is not to implement TEHO, but to send calls automatically from one country (ORG) to another's call-flow.

Hi Sandor,

I'm sure the dummy user with DID assigned and call forward idea used to be something that could be done but has since been removed. 

I think your idea of transferring it to a number via the flow is the best option to do but you need to be mindful of how transfers via flows operate. When the call comes in, and transfers via a Flow, the outbound call is made from the same Site as the call came in on. So if the call comes in, and routes to Site A, then the outbound call will also go over Site A. 

What you will need to do is create a Number Plan on Site A that triggers only for calls to the number of the 2nd Org. Then, on your Outbound Routes tab, you have an Outbound Route configured that looks for your 2nd Org Classification and then use that to use the specific trunk that you want to use for calls going to the 2nd Org. 

This way, any external call made that does NOT go to your 2nd Org, would use different trunks, and only calls going to your 2nd Org would use this specific trunk. You would need to set this up on any and all Sites that would be transferring to the 2nd Org. 

Hope that helps!

Sandor,

It's simple,
You must define "PBX Passthrough" in the trunk:
and "Number Plan"  on site,  for example, like this

And Routes

If You need more information, please contact directly to me

------------------------------
Yvgeni Liberman
Solutions Architect

Mobile +972 52-6344414
Voice +972 3-9281514
e-mail yvgeni_new@itnavpro.com
------------------------------

Sandor,

It's simple,
You must define "PBX Passthrough" in the trunk:
and "Number Plan"  on site,  for example, like this

And Routes

If You need more information, please contact directly to me

------------------------------
Yvgeni Liberman
Solutions Architect

Mobile +972 52-6344414
Voice +972 3-9281514
e-mail yvgeni_new@itnavpro.com
------------------------------

Hi Yvgeni!

I looked at the documentation, but it is a bit ambiguous for me: Configure PBX passthrough for a BYOC or External SIP trunk - Genesys Cloud Resource Center

My setup is: PSTN -> BYOC SIP trunk -> ORG1 -> Inter-ORG SIP trunk -> ORG2

My understanding is, that I need to setup the BYOC SIP trunk as a "Generic BYOC PBX" to allow calls to be routed to other SIP trunks (any). Is this correct? I am hesitant to do so, as it will open my ORG1 for toll-fraud. 

Which Site configuration will be used? I originally assumed that the one I set on the trunk for transfers would be used, but the above article confused me. "As a best practice, Genesys recommends that you not enable the PBX passthrough feature on BYOC Cloud trunks that are associated with multiple sites. The reason being that inbound calls route to any of the potential sites without predictability. "

Alternatively, if the following is true, "PBX passthrough requires that either the inbound or outbound trunk must be a PBX trunk. PBX passthrough between two carrier trunks is not supported." I can simply create a new InterORG trunk as a BYOC PBX, and a site routing only the required numbers to that trunk. Do you think that would work?

Sandor,

It's simple,
You must define "PBX Passthrough" in the trunk:
and "Number Plan"  on site,  for example, like this

And Routes

If You need more information, please contact directly to me

------------------------------
Yvgeni Liberman
Solutions Architect

Mobile +972 52-6344414
Voice +972 3-9281514
e-mail yvgeni_new@itnavpro.com
------------------------------

Sandor,

I have the same configuration PSTN --> My Org --> SIP Trunk --> Remote Org.

The calls are coming to My Org from PSTN (BYOC Cloud SIP Trunk),  from My Org I have SIP Trunk (BYOC Cloud to BYOC Cloud) to the Remote Org

In my default site, I created the Numbering Plan (only for 3 DIDs) that "forwards" all incoming calls to this trunk to the Remote Org.

In the Remote Org, I created a Numbering Plan that sends all outgoing calls to the My Org and from it to the PSTN.

This is the screenshot of the Trunk Configuration from My Org side:

This is the screenshot of the Trunk on the Remote Org

Hi Yvgeni!

I looked at the documentation, but it is a bit ambiguous for me: Configure PBX passthrough for a BYOC or External SIP trunk - Genesys Cloud Resource Center

My setup is: PSTN -> BYOC SIP trunk -> ORG1 -> Inter-ORG SIP trunk -> ORG2

My understanding is, that I need to setup the BYOC SIP trunk as a "Generic BYOC PBX" to allow calls to be routed to other SIP trunks (any). Is this correct? I am hesitant to do so, as it will open my ORG1 for toll-fraud. 

Which Site configuration will be used? I originally assumed that the one I set on the trunk for transfers would be used, but the above article confused me. "As a best practice, Genesys recommends that you not enable the PBX passthrough feature on BYOC Cloud trunks that are associated with multiple sites. The reason being that inbound calls route to any of the potential sites without predictability. "

Alternatively, if the following is true, "PBX passthrough requires that either the inbound or outbound trunk must be a PBX trunk. PBX passthrough between two carrier trunks is not supported." I can simply create a new InterORG trunk as a BYOC PBX, and a site routing only the required numbers to that trunk. Do you think that would work?

Sandor,

It's simple,
You must define "PBX Passthrough" in the trunk:
and "Number Plan"  on site,  for example, like this

And Routes

If You need more information, please contact directly to me

------------------------------
Yvgeni Liberman
Solutions Architect

Mobile +972 52-6344414
Voice +972 3-9281514
e-mail yvgeni_new@itnavpro.com
------------------------------