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Sending DTMF via WebRTC SDK

  • 1.  Sending DTMF via WebRTC SDK

    Posted 06-05-2025 19:33

    Stew_Mc | 2020-06-02 10:36:18 UTC | #1

    Hi

    Is it possible to use the WebRTC SDK to send a DTMF tone?

    Any guidance or suggestion appreciated.

    Thanks

    Stew_Mc | 2020-06-03 10:29:46 UTC | #2

    Ok I think I have figured out I can do this calling the conversations API.

    I'm getting a bad request 400 though with the following code.

    Could someone confirm if the digits object is supposed to be as simple as this? let opts = { 'body': {"digits": "1"} // Object | Digits };

    With conversationsApi.postConversationParticipantDigits(conversationId, participantId, opts)

    tim.smith | 2020-06-03 21:00:51 UTC | #3

    Yes, that's correct per the documentation. Can you provide the correlation id from the response?

    Stew_Mc | 2020-06-04 06:56:15 UTC | #4

    Thanks Tim, from the response header.

    inin-correlation-id: "fe6db017-f3d4-4410-b860-0232cb60543a"

    I think the issue is to do with the participant ID. If I set what I think is my ID the post returns successfully (although I don't hear the dtmf) using the callers ID though seems to cause the 400 error.

    Thanks in advance.

    tim.smith | 2020-06-05 17:19:39 UTC | #5

    Please open a case with Genesys Cloud Care to investigate further. I can see an error in the backend service: "User id was not provided in the DTMF request". This sounds like a bug with the API since the request doesn't require, or even allow, a user id to be provided.

    system | 2020-07-02 10:36:21 UTC | #6

    This topic was automatically closed after 30 days. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 7943



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