Hi Community,
I have to send a voice survey to some specific customers at the end of call . The agent will select a appropriate wrap up and basis that it should either send/not send the customer for voice survey . Upon testing i faced below road blocks . Is it not possible at the moment ?
1) call lands to inbound flow where i have the 'set post flow' configured to send the caller to a voice survey .
2) The survey flow has a data action that fetches the wrap up selected by agent based on conversation id . I planned to then compare the wrap up and play/not-play the survey questionnaire accordingly . The problem here is that the wrap up is always going to be blank , as the survey goes off immediately (even before the agent can wrap it up ) .
Has any one encountered such an issue before ?
Regards
Garima.
#API/Integrations#Implementation#Unsure/Other------------------------------
Regards
Garima.
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