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  • 1.  Sending Multiple Email Auto-Reply

    Posted 03-23-2022 10:57
    No replies, thread closed.
    The latest on this conversation was back in 2020 from what I found.  I am looking, since there have been many updates since then, if any has seen any development around having the ability to send at least two auto emails to the customer?  Like first one is when the first auto-reply generated is when the email first comes in and then transferred to ACD. The second auto-reply would be considered a status update if the email status has not changed from waiting in queue to answered.  Like if after 48 hours, send a second auto reply to the sender of a status of their emails.

    #Ask Me Anything (AMA)
    #ArchitectureandDesign
    #DigitalChannels
    #Unsure/Other

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    Lee Canady
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  • 2.  RE: Sending Multiple Email Auto-Reply

    Posted 03-23-2022 14:59
    No replies, thread closed.
    Hi Lee

    You can now build in-queue flows for email.  That's probably where you want to be looking.

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    Vaun McCarthy
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  • 3.  RE: Sending Multiple Email Auto-Reply

    Posted 03-24-2022 06:18
    No replies, thread closed.
    Looking for a similar setup Lee. Need to be able to automatically send an email 2 days after the original one. But the documentation says you can still only send 1 auto reply per interaction so it doesn't look like the In-Queue "Send Auto Reply" will have any impact here I'm thinking

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    Marian O'Connell
    Wren Data Ltd
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    Original Message


  • 4.  RE: Sending Multiple Email Auto-Reply

    Posted 03-25-2022 04:42
    No replies, thread closed.
    Inqueue messaging has been released so you should be able to do it in there, I would have thought just a wait step

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    Andy Jackson
    Ten Lifestyle Management Limited
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  • 5.  RE: Sending Multiple Email Auto-Reply

    Posted 04-15-2022 18:13
    No replies, thread closed.
    https://appfoundry.genesys.com/filter/genesyscloud/listing/59c44a27-fb86-4806-8640-18a99c7f544f
    This premium app should be able to do that.

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    Maksim Gill
    Eccentex, Inc.
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