A new app, "Genesys Cloud CallLimiter" has been released.
Genesys Cloud CallLimiter is a SIP Proxy server that can send a SIP 486 BUSY signal to the cloud carrier or SIP voice gateway,
based on configured number of concurrent calls or queue statistics in Genesys Cloud.
It can send a SIP 486 BUSY signal if the following conditions are met.
- Send BUSY to all incoming calls
- Number of concurrent calls
- Number of concurrent calls with multiple DNIS
- Number of waiting calls in specified queues
- Number of interactions in specified queues
- Sum of waiting calls + interactions in specified queues
- Number of available agents in a specified queue
- Schedule setting (specified date/time range)
The app also includes ANI BLOCK and Call Details Report features.
For more details, please visit the following site:
https://github.com/tishige/GC_CallLimiter
Ishi
#ArchitectureandDesign#Integrations#Routing(ACD/IVR)#SIP/VolP#SystemAdministration#Telephony------------------------------
Ishi
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