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  • 1.  Sending SMS from Short Code within IVR using Agentless SMS API

    Posted 08-15-2025 10:22

    Hi,

    We're exploring the possibility of sending an SMS from a short code during an IVR flow.
    Our plan is to implement this using the Agentless SMS API.

    Is this technically feasible within Genesys Cloud?
    If yes, are there any specific limitations, prerequisites, or best practices we should be aware of?

    Thanks in advance for your guidance.


    #DigitalChannels

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    Shiva Gupta
    NA
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  • 2.  RE: Sending SMS from Short Code within IVR using Agentless SMS API

    Posted 08-18-2025 07:11

    Hello Shiva,

    Yes it is technically possible.  The following resource center articles may help:

    1. Agentless SMS notifications
    2. How do I send an SMS message from an Architect call flow?
    3. Set up an SMS short code

    I hope this helps, but if you need further clarification, let us know



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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