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Sentiment analysis for PureSocial as Third Party Chat

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  • 1.  Sentiment analysis for PureSocial as Third Party Chat

    Posted 07-29-2021 14:12
    No replies, thread closed.

    A customer uses Pure Social, Genesys Cloud integrates it as third-party chat, so we need to confirm that sentiment analysis from speech and analytics worked like a native for chat email and messaging. Could someone help us with any feedback?


    #Reporting/Analytics

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    Yoatl Vargas
    Genesys - Employees
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