Genesys Cloud - Main

Is there a way to measure the client sentiment as they interact with a voice bot?  

If so, is this feature available if it is not a Genesys bot?  The IVR is transcribed, but I have not figured out how to target IVR sentiment analysis specifically.

#SpeechandTextAnalytics

#Reporting/Analytics

#ConversationalAI(Bots,AgentAssist,etc.)

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Matt Rauenzahn
Product Manager
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@matthew - That's a great question!  Although the IVR audio is recorded, there does not appear to be a option to capture the sentiment analysis while the caller is in the IVR.  Sounds like a good idea for the Ideas portal.

Idea created: DARSTA-I-304

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Rial Coleman
Sr. VoIP Administrator
District of Columbia Water and Sewer Authority
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