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  • 1.  Sentiment Dialect en-GB rather than it-IT?

    Posted 08-04-2025 07:31

    Hi all,

    I'm having some issues setting the correct Dialect for a customers inbound email.

    The very first block in our architect flow set's the language as it-IT then we transfer to acd.

    Below is the transcript. You can see the first (bottom) message from the customer shows the Dialect as en-GB.

    Any advice on setting this to Italian?


    #DigitalChannels
    #QualityManagement

    ------------------------------
    Gary Waddell
    Professional Services Consultant
    United Kingdom
    ------------------------------


  • 2.  RE: Sentiment Dialect en-GB rather than it-IT?

    Posted 08-04-2025 08:49

    Do you have an In-Queue Email flow? If yes, what languages does it support?



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


  • 3.  RE: Sentiment Dialect en-GB rather than it-IT?

    Posted 08-04-2025 15:41

    Hi George,

    Appreciate you taking the time to reply. In this case no in queue flow is defined (in architect or queue setting).

    Any other ideas?



    ------------------------------
    Gary Waddell
    Professional Services Consultant
    United Kingdom
    ------------------------------

    Original Message


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