Workforce Engagement Management

Hi, when I change the Service Level target the staffing forecast in the schedules doesn't change. What have I not done?

#Forecasting

------------------------------
Christopher White
Virgin Atlantic Airways Ltd
------------------------------

Hi Chris, 
at the moment the schedule predictions/staffing details are based on the snapshot taken at the point of Schedule Generation.

We are currently working on 2 new features that will bring the adjusted staffing requirements and dynamic service goals to the schedule view.

Adjusted Required Staff in Schedule View

Dynamic Service Level Display in Scheduling Window

these are currently tracking for a late Q3/Q4 release date.

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 06-12-2023 08:50
From: Christopher White
Subject: Service Level and Staffing Requirements

Hi, when I change the Service Level target the staffing forecast in the schedules doesn't change. What have I not done?

#Forecasting

------------------------------
Christopher White
Virgin Atlantic Airways Ltd
------------------------------

Thanks Paul, does this mean that I should be able to see a change if I reschedule? How do I get the unplanned shrinkage to change the requirements too?

Hi Chris, 
at the moment the schedule predictions/staffing details are based on the snapshot taken at the point of Schedule Generation.

We are currently working on 2 new features that will bring the adjusted staffing requirements and dynamic service goals to the schedule view.

Adjusted Required Staff in Schedule View

Dynamic Service Level Display in Scheduling Window

these are currently tracking for a late Q3/Q4 release date.

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 06-12-2023 08:50
From: Christopher White
Subject: Service Level and Staffing Requirements

Hi, when I change the Service Level target the staffing forecast in the schedules doesn't change. What have I not done?

#Forecasting

------------------------------
Christopher White
Virgin Atlantic Airways Ltd
------------------------------

yes at the moment to include all changes/updates you'd need to generate a new schedule, some changes are picked up in an intraday re-schedule but not all changes are reflected and the original snapshot is still used.

Thanks Paul, does this mean that I should be able to see a change if I reschedule? How do I get the unplanned shrinkage to change the requirements too?

Hi Chris, 
at the moment the schedule predictions/staffing details are based on the snapshot taken at the point of Schedule Generation.

We are currently working on 2 new features that will bring the adjusted staffing requirements and dynamic service goals to the schedule view.

Adjusted Required Staff in Schedule View

Dynamic Service Level Display in Scheduling Window

these are currently tracking for a late Q3/Q4 release date.

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 06-12-2023 08:50
From: Christopher White
Subject: Service Level and Staffing Requirements

Hi, when I change the Service Level target the staffing forecast in the schedules doesn't change. What have I not done?

#Forecasting

------------------------------
Christopher White
Virgin Atlantic Airways Ltd
------------------------------

Just so I can be clear Paul, we have generated and published schedules until the end of the year. Does this mean than any changes I make to the service level goals will only be seen in the schedules that we generate and publish for January 2024?

yes at the moment to include all changes/updates you'd need to generate a new schedule, some changes are picked up in an intraday re-schedule but not all changes are reflected and the original snapshot is still used.

Thanks Paul, does this mean that I should be able to see a change if I reschedule? How do I get the unplanned shrinkage to change the requirements too?

Hi Chris, 
at the moment the schedule predictions/staffing details are based on the snapshot taken at the point of Schedule Generation.

We are currently working on 2 new features that will bring the adjusted staffing requirements and dynamic service goals to the schedule view.

Adjusted Required Staff in Schedule View

Dynamic Service Level Display in Scheduling Window

these are currently tracking for a late Q3/Q4 release date.

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 06-12-2023 08:50
From: Christopher White
Subject: Service Level and Staffing Requirements

Hi, when I change the Service Level target the staffing forecast in the schedules doesn't change. What have I not done?

#Forecasting

------------------------------
Christopher White
Virgin Atlantic Airways Ltd
------------------------------

When I enquired previously, I was informed the rescheduling option would pull through updates to the forecast, schedules and the shrinkage. Is that still the case?  Is it only the service goal (and I assume any other changes to a planning group) we are saying will not pull through by initiating a re-schedule?

Just so I can be clear Paul, we have generated and published schedules until the end of the year. Does this mean than any changes I make to the service level goals will only be seen in the schedules that we generate and publish for January 2024?

yes at the moment to include all changes/updates you'd need to generate a new schedule, some changes are picked up in an intraday re-schedule but not all changes are reflected and the original snapshot is still used.

Thanks Paul, does this mean that I should be able to see a change if I reschedule? How do I get the unplanned shrinkage to change the requirements too?

Hi Chris, 
at the moment the schedule predictions/staffing details are based on the snapshot taken at the point of Schedule Generation.

We are currently working on 2 new features that will bring the adjusted staffing requirements and dynamic service goals to the schedule view.

Adjusted Required Staff in Schedule View

Dynamic Service Level Display in Scheduling Window

these are currently tracking for a late Q3/Q4 release date.

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 06-12-2023 08:50
From: Christopher White
Subject: Service Level and Staffing Requirements

Hi, when I change the Service Level target the staffing forecast in the schedules doesn't change. What have I not done?

#Forecasting

------------------------------
Christopher White
Virgin Atlantic Airways Ltd
------------------------------

Hi there.  I am wondering if anyone can follow up on this please and help me with a response to ensure I fully understand the system capabilities?  Thanks lots.

When I enquired previously, I was informed the rescheduling option would pull through updates to the forecast, schedules and the shrinkage. Is that still the case?  Is it only the service goal (and I assume any other changes to a planning group) we are saying will not pull through by initiating a re-schedule?

Just so I can be clear Paul, we have generated and published schedules until the end of the year. Does this mean than any changes I make to the service level goals will only be seen in the schedules that we generate and publish for January 2024?

yes at the moment to include all changes/updates you'd need to generate a new schedule, some changes are picked up in an intraday re-schedule but not all changes are reflected and the original snapshot is still used.

Thanks Paul, does this mean that I should be able to see a change if I reschedule? How do I get the unplanned shrinkage to change the requirements too?

Hi Chris, 
at the moment the schedule predictions/staffing details are based on the snapshot taken at the point of Schedule Generation.

We are currently working on 2 new features that will bring the adjusted staffing requirements and dynamic service goals to the schedule view.

Adjusted Required Staff in Schedule View

Dynamic Service Level Display in Scheduling Window

these are currently tracking for a late Q3/Q4 release date.

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 06-12-2023 08:50
From: Christopher White
Subject: Service Level and Staffing Requirements

Hi, when I change the Service Level target the staffing forecast in the schedules doesn't change. What have I not done?

#Forecasting

------------------------------
Christopher White
Virgin Atlantic Airways Ltd
------------------------------

When I enquired previously, I was informed the rescheduling option would pull through updates to the forecast, schedules and the shrinkage. Is that still the case?  Is it only the service goal (and I assume any other changes to a planning group) we are saying will not pull through by initiating a re-schedule?

Just so I can be clear Paul, we have generated and published schedules until the end of the year. Does this mean than any changes I make to the service level goals will only be seen in the schedules that we generate and publish for January 2024?

yes at the moment to include all changes/updates you'd need to generate a new schedule, some changes are picked up in an intraday re-schedule but not all changes are reflected and the original snapshot is still used.

Thanks Paul, does this mean that I should be able to see a change if I reschedule? How do I get the unplanned shrinkage to change the requirements too?

Hi Chris, 
at the moment the schedule predictions/staffing details are based on the snapshot taken at the point of Schedule Generation.

We are currently working on 2 new features that will bring the adjusted staffing requirements and dynamic service goals to the schedule view.

Adjusted Required Staff in Schedule View

Dynamic Service Level Display in Scheduling Window

these are currently tracking for a late Q3/Q4 release date.

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 06-12-2023 08:50
From: Christopher White
Subject: Service Level and Staffing Requirements

Hi, when I change the Service Level target the staffing forecast in the schedules doesn't change. What have I not done?

#Forecasting

------------------------------
Christopher White
Virgin Atlantic Airways Ltd
------------------------------