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  • 1.  Service Level - Data Anomilies

    Posted 10-03-2019 21:43
    No replies, thread closed.
    Hi All,
    Wondering if anyone is having data anomaly issues with their service level.
    I have found that at times the data changes from one day to the next even though I am running the report for the same day.
    Example:
    Reporting date - 30th Sept
    Extracted data - 1 Oct; service level was 78% (calls offered 155, answered 153, abandon 2)
    Extracted data - 2 Oct; service level was 76% (no change in calls offered, answered, abandon) The service level has dropped by 2
    I have raised a docket to which a 'fix' was implemented however the issue still continues.
    Just want to reach out to understand if anyone else is experiencing the same / similar issues. 
    Thanks
    #Reporting/Analytics

    ------------------------------
    Julie Miller
    Business Support Specialist
    Southern Metropolitan Cemeteries Trust
    ------------------------------


  • 2.  RE: Service Level - Data Anomilies

    Posted 10-04-2019 11:17
    No replies, thread closed.

    Hi Julie-

    Can you provide me with the case number so we can take a closer look at the data?

    Thanks!
    DK



    ------------------------------
    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Service Level - Data Anomilies

    Posted 10-07-2019 21:02
    No replies, thread closed.
    Hi @DarleneOordt - the case number is 0002624362.

    thanks​

    ------------------------------
    Julie Miller
    Southern Metropolitan Cemeteries Trust
    ------------------------------

    Original Message


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