Genesys Cloud - Main

I posted an idea a while back to add visibility to participant data to survey invite flows.  It got shockingly little love.  Rock the vote!  WEM-I-563 https://genesyscloud.ideas.aha.io/ideas/WEM-I-563

Thanks Michael, done. But just for clarification: I don´t want to get the participant data in the survey invite flow. I just want to set it in an InBound Flow and get it in an InQueue Flow and than use it in a switch. I always end up in the standard case of the switch what to me means the switch does not recognize what I have done before. 

I posted an idea a while back to add visibility to participant data to survey invite flows.  It got shockingly little love.  Rock the vote!  WEM-I-563 https://genesyscloud.ideas.aha.io/ideas/WEM-I-563

Hello Thomas, 

To set and get participant data between flows, you must use exactly the same key names in all flows, in the set  and get data blocks.

Thanks.

Thanks Michael, done. But just for clarification: I don´t want to get the participant data in the survey invite flow. I just want to set it in an InBound Flow and get it in an InQueue Flow and than use it in a switch. I always end up in the standard case of the switch what to me means the switch does not recognize what I have done before. 

I posted an idea a while back to add visibility to participant data to survey invite flows.  It got shockingly little love.  Rock the vote!  WEM-I-563 https://genesyscloud.ideas.aha.io/ideas/WEM-I-563

Thanks Michael, done. But just for clarification: I don´t want to get the participant data in the survey invite flow. I just want to set it in an InBound Flow and get it in an InQueue Flow and than use it in a switch. I always end up in the standard case of the switch what to me means the switch does not recognize what I have done before. 

I posted an idea a while back to add visibility to participant data to survey invite flows.  It got shockingly little love.  Rock the vote!  WEM-I-563 https://genesyscloud.ideas.aha.io/ideas/WEM-I-563

Hi Thomas,
As Michael mentioned, it is important to spell the participant data exactly the same way in the "Set pariticipant Data" action as in the "Get participant data" action. It is even case-sensitive. My second favorite mistake is mixing up "Set" und "Get"-Actions by accident.

Bonus hint: I had the same problem as you: Call recording is not allowed im my org. I solved the problem by starting a secure pause as first step in the flow in addition to the delete-after-one-day-policy. For this to work properly you will have to configure your queues and your trunk-settings right. Should you distrust your agents then I am pretty shure that you can take their permission away to start or stop a secure pause.

Best regards

Christoph

Thanks Michael, done. But just for clarification: I don´t want to get the participant data in the survey invite flow. I just want to set it in an InBound Flow and get it in an InQueue Flow and than use it in a switch. I always end up in the standard case of the switch what to me means the switch does not recognize what I have done before. 

I posted an idea a while back to add visibility to participant data to survey invite flows.  It got shockingly little love.  Rock the vote!  WEM-I-563 https://genesyscloud.ideas.aha.io/ideas/WEM-I-563

Hi Thomas,
As Michael mentioned, it is important to spell the participant data exactly the same way in the "Set pariticipant Data" action as in the "Get participant data" action. It is even case-sensitive. My second favorite mistake is mixing up "Set" und "Get"-Actions by accident.

Bonus hint: I had the same problem as you: Call recording is not allowed im my org. I solved the problem by starting a secure pause as first step in the flow in addition to the delete-after-one-day-policy. For this to work properly you will have to configure your queues and your trunk-settings right. Should you distrust your agents then I am pretty shure that you can take their permission away to start or stop a secure pause.

Best regards

Christoph

Thanks Michael, done. But just for clarification: I don´t want to get the participant data in the survey invite flow. I just want to set it in an InBound Flow and get it in an InQueue Flow and than use it in a switch. I always end up in the standard case of the switch what to me means the switch does not recognize what I have done before. 

I posted an idea a while back to add visibility to participant data to survey invite flows.  It got shockingly little love.  Rock the vote!  WEM-I-563 https://genesyscloud.ideas.aha.io/ideas/WEM-I-563

Hi Thomas,

participant data can store every possible String. I use them in Switches without problems.

For secure pause in Flows you will have to create a data action (Admin --> Integrations --> Actions" and use the "PUT  /api/v2/conversations/calls/${input.conversationID}/recordingstate". You can then call that action in the flow.

Best regards
Christoph

The Data Action:

Hi Thomas,
As Michael mentioned, it is important to spell the participant data exactly the same way in the "Set pariticipant Data" action as in the "Get participant data" action. It is even case-sensitive. My second favorite mistake is mixing up "Set" und "Get"-Actions by accident.

Bonus hint: I had the same problem as you: Call recording is not allowed im my org. I solved the problem by starting a secure pause as first step in the flow in addition to the delete-after-one-day-policy. For this to work properly you will have to configure your queues and your trunk-settings right. Should you distrust your agents then I am pretty shure that you can take their permission away to start or stop a secure pause.

Best regards

Christoph

Thanks Michael, done. But just for clarification: I don´t want to get the participant data in the survey invite flow. I just want to set it in an InBound Flow and get it in an InQueue Flow and than use it in a switch. I always end up in the standard case of the switch what to me means the switch does not recognize what I have done before. 

I posted an idea a while back to add visibility to participant data to survey invite flows.  It got shockingly little love.  Rock the vote!  WEM-I-563 https://genesyscloud.ideas.aha.io/ideas/WEM-I-563

Thank you Christian, I think I am nearly there. Hope this is not a stupid question but how do I have to configure the contracts of the data action?

Hi Thomas,

participant data can store every possible String. I use them in Switches without problems.

For secure pause in Flows you will have to create a data action (Admin --> Integrations --> Actions" and use the "PUT  /api/v2/conversations/calls/${input.conversationID}/recordingstate". You can then call that action in the flow.

Best regards
Christoph

The Data Action:

Hi Thomas,
As Michael mentioned, it is important to spell the participant data exactly the same way in the "Set pariticipant Data" action as in the "Get participant data" action. It is even case-sensitive. My second favorite mistake is mixing up "Set" und "Get"-Actions by accident.

Bonus hint: I had the same problem as you: Call recording is not allowed im my org. I solved the problem by starting a secure pause as first step in the flow in addition to the delete-after-one-day-policy. For this to work properly you will have to configure your queues and your trunk-settings right. Should you distrust your agents then I am pretty shure that you can take their permission away to start or stop a secure pause.

Best regards

Christoph

Thanks Michael, done. But just for clarification: I don´t want to get the participant data in the survey invite flow. I just want to set it in an InBound Flow and get it in an InQueue Flow and than use it in a switch. I always end up in the standard case of the switch what to me means the switch does not recognize what I have done before. 

I posted an idea a while back to add visibility to participant data to survey invite flows.  It got shockingly little love.  Rock the vote!  WEM-I-563 https://genesyscloud.ideas.aha.io/ideas/WEM-I-563

Thank you Christian, I think I am nearly there. Hope this is not a stupid question but how do I have to configure the contracts of the data action?

Hi Thomas,

participant data can store every possible String. I use them in Switches without problems.

For secure pause in Flows you will have to create a data action (Admin --> Integrations --> Actions" and use the "PUT  /api/v2/conversations/calls/${input.conversationID}/recordingstate". You can then call that action in the flow.

Best regards
Christoph

The Data Action:

Hi Thomas,
As Michael mentioned, it is important to spell the participant data exactly the same way in the "Set pariticipant Data" action as in the "Get participant data" action. It is even case-sensitive. My second favorite mistake is mixing up "Set" und "Get"-Actions by accident.

Bonus hint: I had the same problem as you: Call recording is not allowed im my org. I solved the problem by starting a secure pause as first step in the flow in addition to the delete-after-one-day-policy. For this to work properly you will have to configure your queues and your trunk-settings right. Should you distrust your agents then I am pretty shure that you can take their permission away to start or stop a secure pause.

Best regards

Christoph

Thanks Michael, done. But just for clarification: I don´t want to get the participant data in the survey invite flow. I just want to set it in an InBound Flow and get it in an InQueue Flow and than use it in a switch. I always end up in the standard case of the switch what to me means the switch does not recognize what I have done before. 

I posted an idea a while back to add visibility to participant data to survey invite flows.  It got shockingly little love.  Rock the vote!  WEM-I-563 https://genesyscloud.ideas.aha.io/ideas/WEM-I-563