kphung | 2020-10-29 21:55:40 UTC | #1
Is there a way to automatically add an attribute to the conversation participant on a outbound call that is not an outbound campaign. For example, on inbound call, the inbound call flow (in Architect) can be used to set participant data. I am wondering if there is a way to do the same for outbound calls not made from a campaign (manually dialing a number or dial on behalf of a queue).
Thanks
Jason_Mathison | 2020-10-30 14:19:01 UTC | #2
As far as I know you would have to create a service that connects to Genesys Cloud, requests notifications for conversation events, and then add an attribute as appropriate. I am not aware of any way to do this currently via configuration.
--Jason
system | 2020-11-30 14:19:02 UTC | #3
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