Samuel_Jun | 2019-09-18 02:32:47 UTC | #1
Is there a way of doing the equivalent of the Set Language action from the Platform API?
The intended use case is to transfer an outbound call to a dedicated CSAT queue that has an in-queue call flow containing a CSAT survey prompt. I would like to set the language of the flow from the API so that the correct language is used for the CSAT survey prompt. Is this possible?
anon28066628 | 2019-09-18 13:51:47 UTC | #2
Hi Samuel, there isn't an API that will change the language of a flow, but you can add a conversation attribute via Set Participant Data or via the API that can be accessed in the flow. The flow logic (switch / case) can set the language based on this attribute fetched with the Get Participant Data action.
system | 2019-10-19 13:51:48 UTC | #3
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