Hello,
We are currently migrating from PureConnect to Genesys Cloud and we have a flow that uses a handler that calculates the number of active calls in a flow and also pulls in active queue calls to be able to set a Max Calls Allowed. We then use the outcome of the handler to decide if the next call will be allowed in the flow or sent to a message (eg "we can't take your call at the moment due to a higher than expected call volume. Please hang up and try your call again later"). I haven't been able to come up with a method of pulling this info. Any help would be greatly appreciated.
#Architect------------------------------
Gary Morris
Senior Consultant
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