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  • 1.  Set Max Calls Allowed

    Posted 04-08-2025 09:33

    Hello,

    We are currently migrating from PureConnect to Genesys Cloud and we have a flow that uses a handler that calculates the number of active calls in a flow and also pulls in active queue calls to be able to set a Max Calls Allowed. We then use the outcome of the handler to decide if the next call will be allowed in the flow or sent to a message (eg "we can't take your call at the moment due to a higher than expected call volume. Please hang up and try your call again later"). I haven't been able to come up with a method of pulling this info. Any help would be greatly appreciated. 


    #Architect

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    Gary Morris
    Senior Consultant
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