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  • 1.  set outbound ani per employee of a department for communicatie users...

    Posted 11-15-2017 08:49
    No replies, thread closed.

    Beside a callcenter with 100+ seats I have a few other departments with a group (like Finance, HR etc). The employees are member of a group with an external number. But where can I set there outbound ani? HR has 3 members (communicate) and all members must place calls with the outbound ani of the group HR..... Tried everything but can't get it up and running. HELP!



  • 2.  RE: set outbound ani per employee of a department for communicatie users...

    Posted 11-16-2017 21:22
    No replies, thread closed.

    PureCloud was not designed with the capability of placing outbound calls on behalf of a group, only on behalf of an ACD queue. So, no designed way to set the ANI when they are wanting to call as though coming from the HR group.

     

    I can't think of a good work-around within PureCloud, sorry.



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