Velmurugan_Raman | 2022-11-29 13:12:02 UTC | #1
1.Is there any API available for to see Participant data attributes which we currently seeing on interaction page ?
2.Also , need to know , is there any way to find , how the call getting routed from top to bottom in call flows using API ?
Eg : need to know from Call starting point to Disconnect action.
3.or any way to find the task action number on call flows using API
Eg : call route to action no.90(Decision) to action no.91(Yes path)
Kindly respond
Eos_Rios | 2022-11-29 14:04:08 UTC | #2
- Participant attributes are available on a call by call basis from GET /api/v2/conversations/calls/{conversationId} or in bulk 24 hours later from POST /api/v2/analytics/conversations/details/jobs
- POST /api/v2/analytics/conversations/details/query or POST /api/v2/analytics/conversations/details/jobs contain the entire life of each call returned, which includes all the participants and flows. There is no api that will put it into whatever preferred view you want, you have to mine it yourself.
- Not that I'm aware of. My IVR team calls an external API in an on-premise database to track those sort of events. If you have a very limited number of them you may be able to use Milestones and Outcomes but they aren't very granular and most reporting counts them without actually telling you what they were, so you have to refer back to the raw detail again to understand what specifically happened.
system | 2022-12-30 14:04:44 UTC | #3
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