Genesys Cloud - Main

Good day 

I understand that set post-flow is currently available only for inbound flows. 

Question: Does anybody know if this is only limited to inbound flow or can we also use it on Inbound Message as well.

For Inbound Flow:

We trigger the action to a caller once agent disconnects the call.

Can we trigger to anything other than caller, the only allowable value is Inbound call I also see the default action type is Inbound call.

Does anybody know if it will be in the future?

#ArchitectureandDesign

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Neo Molao
Smoke Customer Intelligence Ltd.
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Question: Does anybody know if this is only limited to inbound flow or can we also use it on Inbound Message as well.

You can use it in inbound call, outbound call, and inqueue call flows.

Question: Does anybody know if this is only limited to inbound flow or can we also use it on Inbound Message as well.

There's an idea you can vote for: https://genesyscloud.ideas.aha.io/ideas/SSAAOB-I-192

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Melissa Bailey
Genesys - Employees
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True, this is needed, so vote on the above idea and provide a use case.  Also, look at a trigger for agent end to run a workflow.  I think another idea is out there for post messaging survey and others for post messaging instructions as well as emailing transcript.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 09-11-2024 09:50
From: Melissa Bailey
Subject: Set Post-Flow

Question: Does anybody know if this is only limited to inbound flow or can we also use it on Inbound Message as well.

You can use it in inbound call, outbound call, and inqueue call flows.

Question: Does anybody know if this is only limited to inbound flow or can we also use it on Inbound Message as well.

There's an idea you can vote for: https://genesyscloud.ideas.aha.io/ideas/SSAAOB-I-192

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Melissa Bailey
Genesys - Employees
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