Genesys Cloud - Main

Looking for recommendations, suggestions, etc., on quick & easy ways to set the change page action in order to set the stage for predictive dialer campaigns. I was hoping to have the page change triggered automatically when the interaction state changes to disconnected, but it seems this is not possible. The agents do all of their updating in our CRM rather than in PureCloud and do not schedule call backs, so some of the more common suggestions I read don't really apply. Ideally I'd like to get the change page action to trigger without depending on the agent to do so if possible, as I'm concerned the agents just won't do it since there's no real need for a second script page from their perspective. The current scripting we use is a single page that displays some data and has a disclosure statement with an optional check box. 
That said, I need to get this all set up asap. Unfortunately we had no knowledge of the set stage requirement for predictive campaigns until very recently so my campaigns are not running a efficiently as they need to be.
#Outbound
#Telephony

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Emily Kammerer
Ascendium Education Group, Inc.
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Hi Emily,

Did you find a solution for the set stage action in script for predictive dialer.

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Naga Praneeth Mandali
Engineer
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Original Message:
Sent: 07-25-2019 22:49
From: Emily Kammerer
Subject: Set Stage / Change Page

Looking for recommendations, suggestions, etc., on quick & easy ways to set the change page action in order to set the stage for predictive dialer campaigns. I was hoping to have the page change triggered automatically when the interaction state changes to disconnected, but it seems this is not possible. The agents do all of their updating in our CRM rather than in PureCloud and do not schedule call backs, so some of the more common suggestions I read don't really apply. Ideally I'd like to get the change page action to trigger without depending on the agent to do so if possible, as I'm concerned the agents just won't do it since there's no real need for a second script page from their perspective. The current scripting we use is a single page that displays some data and has a disclosure statement with an optional check box. 
That said, I need to get this all set up asap. Unfortunately we had no knowledge of the set stage requirement for predictive campaigns until very recently so my campaigns are not running a efficiently as they need to be.
#Outbound
#Telephony

------------------------------
Emily Kammerer
Ascendium Education Group, Inc.
------------------------------

Naga, you might ask on this thread as well

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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
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Original Message:
Sent: 07-19-2025 08:09
From: Naga Praneeth Mandali
Subject: Set Stage / Change Page

Hi Emily,

Did you find a solution for the set stage action in script for predictive dialer.

------------------------------
Naga Praneeth Mandali
Engineer

Original Message:
Sent: 07-25-2019 22:49
From: Emily Kammerer
Subject: Set Stage / Change Page

Looking for recommendations, suggestions, etc., on quick & easy ways to set the change page action in order to set the stage for predictive dialer campaigns. I was hoping to have the page change triggered automatically when the interaction state changes to disconnected, but it seems this is not possible. The agents do all of their updating in our CRM rather than in PureCloud and do not schedule call backs, so some of the more common suggestions I read don't really apply. Ideally I'd like to get the change page action to trigger without depending on the agent to do so if possible, as I'm concerned the agents just won't do it since there's no real need for a second script page from their perspective. The current scripting we use is a single page that displays some data and has a disclosure statement with an optional check box. 
That said, I need to get this all set up asap. Unfortunately we had no knowledge of the set stage requirement for predictive campaigns until very recently so my campaigns are not running a efficiently as they need to be.
#Outbound
#Telephony

------------------------------
Emily Kammerer
Ascendium Education Group, Inc.
------------------------------

Yes. Ultimately I changed what had been a check box to a button, and configured the button to go to a second page and complete the set stage action. At the time, the second script page was mostly just filler, but over time business needs changed and the second page now serves an actual purpose for the agents, with several additional pages having been added. At the time, we explained to the agents that clicking the button was a business requirement and while adherence wasn't, and still isn't, 100%, most agents do comply.

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Emily Kammerer
Manager - Telephony Systems
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Original Message:
Sent: 07-19-2025 08:09
From: Naga Praneeth Mandali
Subject: Set Stage / Change Page

Hi Emily,

Did you find a solution for the set stage action in script for predictive dialer.

------------------------------
Naga Praneeth Mandali
Engineer

Original Message:
Sent: 07-25-2019 22:49
From: Emily Kammerer
Subject: Set Stage / Change Page

Looking for recommendations, suggestions, etc., on quick & easy ways to set the change page action in order to set the stage for predictive dialer campaigns. I was hoping to have the page change triggered automatically when the interaction state changes to disconnected, but it seems this is not possible. The agents do all of their updating in our CRM rather than in PureCloud and do not schedule call backs, so some of the more common suggestions I read don't really apply. Ideally I'd like to get the change page action to trigger without depending on the agent to do so if possible, as I'm concerned the agents just won't do it since there's no real need for a second script page from their perspective. The current scripting we use is a single page that displays some data and has a disclosure statement with an optional check box. 
That said, I need to get this all set up asap. Unfortunately we had no knowledge of the set stage requirement for predictive campaigns until very recently so my campaigns are not running a efficiently as they need to be.
#Outbound
#Telephony

------------------------------
Emily Kammerer
Ascendium Education Group, Inc.
------------------------------