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There is an after-hours flow configured for the "Home" division.
Is there a good way for users who are not assigned to the "Home" division to view interactions received during the after-hours flow?
Please let me know if you have any ideas, such as how to add settings to Architect's after-hours flow.

Hi Tetsuya,

Interesting question.

My understanding is that Architect does not provide a native "Set Division" action to dynamically change the division of an interaction.

One thing that may be worth looking at is the resources the interaction touches during its lifecycle. My understanding is that interactions can inherit division associations from resources such as flows, queues, and users. If the after-hours flow transfers to another flow or queue in a different division, that may influence visibility depending on your division and role configuration.

Out of curiosity, is there a reason the after-hours flow is configured in the Home division rather than the division that ultimately owns the interaction?

That's correct. If the interaction goes through an object that belongs to another division and the agent has view access to that division, the interaction will still appear in the interactions list. What may happen is that the object is shown in gray, indicating it belongs to a different division.