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  • 1.  Set up outbound calling

    Posted 04-01-2020 15:57
    No replies, thread closed.
    Hello all,

    Is it possible to set up outbound campaign to a message rather than to a live agent?

    Interested to know how others are using outbound dialing.

    Melissa
    #Outbound

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    Melissa Callender
    Ontario Teacher's Pension Plan
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  • 2.  RE: Set up outbound calling

    Posted 04-01-2020 16:13
    No replies, thread closed.
    For the call analysis response, set it to Transfer to Outbound Flow.  Play your message in the outbound flow.

    https://help.mypurecloud.com/articles/create-outbound-call-flow/
    https://help.mypurecloud.com/articles/create-call-analysis-response/

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    Melissa Bailey
    Genesys - Employees
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    Original Message


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