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  • 1.  Set work week to begin on Monday instead of Sunday

    Posted 07-03-2024 12:02
    No replies, thread closed.

    Good day.  Our week starts on Monday for our reporting purposes.  However, I'm struggling to figure out how to change that in GC.  Whenever I request "this week", or "last week", etc. I defaults to Sunday thru Saturday.

    Is there a way to change this?

    Marty


    #Reporting/Analytics

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    Marty Hand
    National Domestic Violence Hotline
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  • 2.  RE: Set work week to begin on Monday instead of Sunday

    Posted 07-03-2024 19:39
    No replies, thread closed.

    Hey Marty, 

    Unfortunately not :/ Same for us here also - Our workaround was to replicate data outside of genesys and report in other platforms (AWS Quicksites/PowerBI) Otherwise we just do a manual date range for some of the views to show the week range we want. 



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    Lawrence Drayton
    Prvidr Pty Ltd
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    Original Message


  • 3.  RE: Set work week to begin on Monday instead of Sunday
    Best Answer

    Posted 07-08-2024 08:12
    No replies, thread closed.

    Hello Marty,
     
    There is an idea on Genesys Cloud Product Ideas Lab for this exact issue.  I would recommend voting on and adding your use case to the idea: https://genesyscloud.ideas.aha.io/ideas/ANLS-I-997
     
     



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    Samuel Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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