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  • 1.  Set your Emergency Address when working remotely

    Posted 04-08-2022 12:37
    No replies, thread closed.
    All - I am facing issue when setting emergency Address for individual Agent. 

    Set your Emergency Address when working remotely - Genesys Cloud Resource Center

    When setting Emergency address for an Agent.. It is not accepting their cell number as primary number and giving error as "Primary number does not support enhanced location services"

    It is only accepting existing Genesys DID number.

    Can someone tell me if it only allows Genesys DID number ?

    #Telephony

    ------------------------------
    Thanks,
    Anurag Gusain
    ------------------------------


  • 2.  RE: Set your Emergency Address when working remotely

    Posted 04-10-2022 22:58
    No replies, thread closed.
    It REQUIRES a DID per user at present.  There is an idea to use extension that you can vote one.  One thing you could try is using the Cell in your DID/DNIS list and then put that in as the Work1 number.  That would restrict you from calling their cell number or using remote station for their cell.


  • 3.  RE: Set your Emergency Address when working remotely

    Posted 04-28-2022 08:58
    No replies, thread closed.
    Tried adding cell number to DID list and then adding same into Agent's emergency contact but still the error is same !

    ------------------------------
    Thanks,
    Anurag Gusain
    ------------------------------

    Original Message


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