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  • 1.  Setting a background score [music] in IVR

    Posted 09-02-2020 02:24
    No replies, thread closed.
    Dear Expert ,

    is Genesys Cloud support a background music for IVR ?

    an film or entertainment industries required this to play their latest movie's songs as background in low bandwidth
    #ArchitectureandDesign

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    Noufal Ebrhaim
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  • 2.  RE: Setting a background score [music] in IVR

    Posted 09-04-2020 12:04
    No replies, thread closed.
    You will need to give more definition on what you mean. Can you give some examples?

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Setting a background score [music] in IVR

    Posted 02-09-2021 01:12
    No replies, thread closed.
    Hi George,

     For example IVR will include prompts like "welcome to xxx press 1 for xx and press 2 for xx" so on and background music prompt is executed separately in the background as a separate prompt and not merged with welcome prompt.

    Is this possible?

    Regards,
    Sherif







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    Sherif Sherra
    NCR Corporation, Dubai
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    Original Message


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