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  • 1.  Setting Activity code as default

    Posted 05-12-2021 12:44
    Edited by Tracy Vickers 08-05-2025 11:36
    No replies, thread closed.
    Hi everyone! 

    Please what exactly does it mean to make an activity code default? 

    Does this mean that I must mark as default all activities that routinely enter the scale of an agent? What impacts the results of having an activity marked as default or not?

    Or, if I have an activity code that is not standard, and at the time of construction of the scale, if there is no service level available, does the tool not insert that code?

    Regards 
    Karine
    #Workforce Management

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    Karine Alves
    Alctel Telecom
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  • 2.  RE: Setting Activity code as default
    Best Answer

    Posted 05-13-2021 07:50
    No replies, thread closed.
    The default activity codes are the 'built-in' activity codes that are 1:1 to activity categories (Break, Meal, Meeting, Off Queue, On Queue, etc.). When you add additional activity codes those will always be non-default, but tie back to an activity category. So, default = built-in/original activity codes; non-default = any activity codes you add.

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    Jay Langsford
    VP, R&D
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    Original Message


  • 3.  RE: Setting Activity code as default

    Posted 05-13-2021 19:58
    No replies, thread closed.
    I got it, so everything I create the most should be considered as non-default. 

    Thank so much for your help.

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    Karine Alves
    Alctel Telecom
    ------------------------------

    Original Message


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