Genesys Cloud - Main

Our company requires a pre-recorded message to be played before connecting customers to an agent for all outbound and callback calls. I've been trying to figure out how to implement this but couldn't find any relevant information. The closest solution I found involves using the Outbound flow, but that requires creating a contact list.

Is there a way to achieve this for all outbound calls and callbacks without the need to create a contact list?

The Agent Greeting is now in GA and due out in the next couple of weeks.  It should be available for outbound and inbound ACD calls - not DID calls unless you use Direct Routing. 

Our company requires a pre-recorded message to be played before connecting customers to an agent for all outbound and callback calls. I've been trying to figure out how to implement this but couldn't find any relevant information. The closest solution I found involves using the Outbound flow, but that requires creating a contact list.

Is there a way to achieve this for all outbound calls and callbacks without the need to create a contact list?

Our company requires a pre-recorded message to be played before connecting customers to an agent for all outbound and callback calls. I've been trying to figure out how to implement this but couldn't find any relevant information. The closest solution I found involves using the Outbound flow, but that requires creating a contact list.

Is there a way to achieve this for all outbound calls and callbacks without the need to create a contact list?