Our company requires a pre-recorded message to be played before connecting customers to an agent for all outbound and callback calls. I've been trying to figure out how to implement this but couldn't find any relevant information. The closest solution I found involves using the Outbound flow, but that requires creating a contact list.
Is there a way to achieve this for all outbound calls and callbacks without the need to create a contact list?
#ArchitectandDesign#Outbound------------------------------
Tanlong Tran
Workforce Planner
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