Genesys Cloud - Main

I have a VP that want to send an SMS text to an SMS number and retrieve stats on a few queues. This is mainly to use if he is alerted about a problem he want to see the calls in waiting in queue, agents interacting and idle agent. Anyone know how this can be down without a bot? It's just that the bot adds more complexity to the project.

#ArchitectureandDesign
#Reporting/Analytics

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Doug Stephens
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Hi Doug,

I'm not sure about sending a text to retrieve stats, but you could use Alert notifications when thresholds are exceeded to send an SMS: Work with alerts

e.g. you could send an SMS to the VP when greater than X calls are waiting in a specified queue using this.

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Would your VP be interested in the Insights app?

https://help.mypurecloud.com/articles/faqs-insights-for-ios/

https://help.mypurecloud.com/articles/faqs-insights-for-android/

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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
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