Maybe through Archy / Code as CX you could do something like that... But really just use a check schedule action.
Create a schedule, eg for a public holiday in NZ that falls on the fourth monday each october
Or the same rule in RFC 5545 format
Then in your flow use evaluate schedule
If you want it to trigger the day before the holiday, then either create a schedule for the day before, or just use specific time like so AddDays(GetCurrentDateTimeUtc(),1)
If you are checking multiple schedules in this way, use schedule groups instead.
------------------------------
Anton Vroon
------------------------------
Original Message:
Sent: 02-06-2024 16:56
From: Eric D'Hooge
Subject: setting up holiday messages to auto turn on an off
does anyone have any screenshots of the set up of this process. there is no context on where to start to get to the point of doing this,
- To get the fourth Thursday of November: GetDayOfWeekOccurrence(5, 4, Year(GetCurrentDateTimeUtc()), 11)
where do i start.
is it possible to do it the way i asked?
------------------------------
Eric D'Hooge
Community Choice Credit Union
Original Message:
Sent: 02-06-2024 16:49
From: Melissa Bailey
Subject: setting up holiday messages to auto turn on an off
Don't try to time your publishes, there are multiple other ways.
Option 1) Use the GetCurrentDateTimeUtc function in the flow to check the current datetime. If it is your holiday, play the message. Otherwise don't. Note it returns the datetime in UTC, so you will need to adjust to your timezone. This is an example using Thanksgiving: https://help.mypurecloud.com/faqs/how-can-i-create-a-flow-that-takes-different-paths-depending-on-the-holiday-day/
Option 2) Use a holiday schedule https://help.mypurecloud.com/articles/operating-schedule-groups/ This would route the call to a different flow on the holiday.
Option 3) Use the evaluate schedule or evaluate schedule group actions in the flow to decide whether to play your message. See https://help.mypurecloud.com/articles/evaluate-schedule-group-action/ or https://help.mypurecloud.com/articles/evaluate-schedule-action/
------------------------------
Melissa Bailey
Genesys - Employees
Original Message:
Sent: 02-06-2024 16:33
From: Eric D'Hooge
Subject: setting up holiday messages to auto turn on an off
I am looking for a way to set up a changed IVR to be published on specific dates.
example, the Monday before presidents day I want our modified IVR script with our message containing the closing notification added to it to be published, and then i want another auto publish of a selected template published the day after the holiday, one that does not have the closed notification in it.
this way i could build out a template for each holiday and set the publish date and revert date and not have to worry about getting on the system to make the changes.
is this possible?
#Routing(ACD/IVR)
------------------------------
Eric D'Hooge
Community Choice Credit Union
------------------------------