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Hi folks,

I'm setting up alerts in our Genesys Cloud environment, and the business wants those alerts to trigger only during business hours. Is there a native capability within Genesys Cloud that can do this? If so, how can I do that? Appreciate your assistance.

Thx,

Vidhu

#Triggers

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Vidhu Narayanan
x
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Hi Vidhu,

Just to confirm, are these alerts being created using Alert Rules in the Analytics Workspace, or are they triggered via an Architect Workflow?

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Phaneendra
Technical Solutions Consultant
Monash University
Australia
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Hi @Phaneendra Avatapalli

I created alerts using Alert Rules in the Analytics Workspace.

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Vidhu Narayanan
x
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Original Message:
Sent: 02-03-2026 01:28
From: Phaneendra Avatapalli
Subject: Setup alerts

Hi Vidhu,

Just to confirm, are these alerts being created using Alert Rules in the Analytics Workspace, or are they triggered via an Architect Workflow?

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Phaneendra
Technical Solutions Consultant
Monash University
Australia
------------------------------

Hi Vidhu,

I solved the problem with an alert-email to a genesys-email-address that starts a e-mail flow. In that you can check for opening hours. I then started a workflow via Data Action that sends notifcation-emails to all relevant colleagues. (I use this workaround because I had no agentless-email-domain configured).
Its not a simple solution but it works for me.
If your usecase bases on trigger-able metrics, you could use triggers and skip the part with the e-mail. 

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Christoph Domaschke
Produktmanager Kunden-Dialog-Center
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Hi @Christoph Domaschke

I'll try that solution. Thanks a lot.

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Vidhu Narayanan
x
------------------------------

Original Message:
Sent: 02-03-2026 03:17
From: Christoph Domaschke
Subject: Setup alerts

Hi Vidhu,

I solved the problem with an alert-email to a genesys-email-address that starts a e-mail flow. In that you can check for opening hours. I then started a workflow via Data Action that sends notifcation-emails to all relevant colleagues. (I use this workaround because I had no agentless-email-domain configured).
Its not a simple solution but it works for me.
If your usecase bases on trigger-able metrics, you could use triggers and skip the part with the e-mail. 

------------------------------
Christoph Domaschke
Produktmanager Kunden-Dialog-Center
------------------------------