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Hi folks,

I'm setting up alerts in our Genesys Cloud environment, and the business wants those alerts to trigger only during business hours. Is there a native capability within Genesys Cloud that can do this? If so, how can I do that? Appreciate your assistance.

Thx,

Vidhu

Hi Vidhu,

Just to confirm, are these alerts being created using Alert Rules in the Analytics Workspace, or are they triggered via an Architect Workflow?

Hi folks,

I'm setting up alerts in our Genesys Cloud environment, and the business wants those alerts to trigger only during business hours. Is there a native capability within Genesys Cloud that can do this? If so, how can I do that? Appreciate your assistance.

Thx,

Vidhu

Hi folks,

I'm setting up alerts in our Genesys Cloud environment, and the business wants those alerts to trigger only during business hours. Is there a native capability within Genesys Cloud that can do this? If so, how can I do that? Appreciate your assistance.

Thx,

Vidhu

Hi Vidhu,

I solved the problem with an alert-email to a genesys-email-address that starts a e-mail flow. In that you can check for opening hours. I then started a workflow via Data Action that sends notifcation-emails to all relevant colleagues. (I use this workaround because I had no agentless-email-domain configured).
Its not a simple solution but it works for me.
If your usecase bases on trigger-able metrics, you could use triggers and skip the part with the e-mail. 

Hi folks,

I'm setting up alerts in our Genesys Cloud environment, and the business wants those alerts to trigger only during business hours. Is there a native capability within Genesys Cloud that can do this? If so, how can I do that? Appreciate your assistance.

Thx,

Vidhu