That's actually exactly the sort of use case that was envisioned as we were developing Genesys Cloud Functions: https://help.mypurecloud.com/articles/about-the-genesys-cloud-function-data-actions-integration/. These data actions allow you to insert your own code (running as an AWS lambda, internal to the Genesys Cloud environment) to perform these sort of encoding/encryption operations and communicate with 3rd party resources.
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Richard Schott
Product Manager
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Original Message:
Sent: 05-02-2025 11:21
From: Rudy Reinold
Subject: SHA512 token generation.
Would it be possible to do a SHA512 token generation from Genesys without a middle ware integration?
This is sadly something we ran into on a change Global Pay requires us to make (Access Tokens | Global Payments - Step 3)
We already voted for this idea: Data Actions Pre Supplied Functions | Genesys Cloud Ideas Portal but that's not helping us any further at this time.
Any suggestions welcome!
#Architect
#Integrations
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Ruud Reinold
BNP Paribas Personal Finance UK
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