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Shared Documents as images in Canned Responses are broken

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  • 1.  Shared Documents as images in Canned Responses are broken

    Posted 08-17-2020 18:26
    No replies, thread closed.
    Hello,

    I am setting up a survey invite response and have found that images which are uploaded and shared as Public are failing to display.
    I've copy and pasted the image into the response which displays fine, it's only when the email is sent and received that the image fails to display.


    When I copy the broken image URL into a separate browser session (i.e. not the same one my Cloud org is in) I get the following:  

    However, if I do the same within the same browser session the image displays fine. 

    What am I doing wrong here?
    #DigitalChannels
    #QualityManagement

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    Will Bellerby
    Pyrios NZ Ltd
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