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Hi All,

We are currently in the process of implementing a global SharePoint Hub to centralize all of our knowledge sites across the organization.

Before we finalize this architecture, I want to confirm how Genesys Knowledge Fabric handles SharePoint sites when they are nested behind/associated with a SharePoint Hub.

Specifically, I'd love to get insights on a couple of things:

• Compatibility: Does the Knowledge Fabric integration seamlessly crawl, index, and sync sites that are part of a SharePoint Hub structure?

• Permissions/Authentication: Are there any known challenges regarding graph API permissions or authentication inheritance when sites are consolidated under a Hub?

If anyone has successfully deployed this specific setup-or if you ran into unexpected roadblocks and moved in a different direction-I would greatly appreciate your insights, tips, or lessons learned!

Thanks in advance for the help!

Hi Sachin,

I reviewed the Knowledge Fabric documentation before replying because this is an important architectural decision.

Based on the current documentation, Knowledge Fabric connects to SharePoint by configuring a SharePoint source, selecting a specific SharePoint site, and then selecting the folders that should be synchronized and indexed. The documentation does not mention any special handling of SharePoint Hub Sites or automatic discovery of all Hub-associated sites.

Because of that, I would not assume that associating sites to a SharePoint Hub automatically makes them available to Knowledge Fabric.

My expectation would be:

• The SharePoint site must be accessible through the configured connection.
• The site must be selected as a Knowledge Fabric source.
• The folders to be indexed must be explicitly selected for synchronization.

For permissions, I would pay particular attention to the Microsoft Graph permissions and the service account/application used by the SharePoint integration. Since indexing depends on what the configured connection can access, site-level permissions are likely more important than the Hub relationship itself.

If you are moving to a Hub architecture, I would strongly recommend a pilot using:

• One Hub site
• Multiple Hub-associated sites
• Different permission models

and then verify whether each site appears as an independently selectable source and whether content from all intended locations is synchronized correctly.

From what I can see in the current documentation, Knowledge Fabric is clearly SharePoint-site aware, but there is no documented statement that it is Hub-aware in the sense of automatically crawling all associated sites.

https://help.genesys.cloud/articles/about-the-knowledge-fabric/