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SharePoint Hub Integration with Genesys Knowledge Fabric

  • 1.  SharePoint Hub Integration with Genesys Knowledge Fabric

    Posted 2 hours ago

    Hi All,

    We are currently in the process of implementing a global SharePoint Hub to centralize all of our knowledge sites across the organization.

    Before we finalize this architecture, I want to confirm how Genesys Knowledge Fabric handles SharePoint sites when they are nested behind/associated with a SharePoint Hub.

    Specifically, I'd love to get insights on a couple of things:

    • Compatibility: Does the Knowledge Fabric integration seamlessly crawl, index, and sync sites that are part of a SharePoint Hub structure?

    • Permissions/Authentication: Are there any known challenges regarding graph API permissions or authentication inheritance when sites are consolidated under a Hub?

    If anyone has successfully deployed this specific setup-or if you ran into unexpected roadblocks and moved in a different direction-I would greatly appreciate your insights, tips, or lessons learned!

    Thanks in advance for the help!


    #Integrations

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    SACHIN GUPTA
    Genesys Developer
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