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Hi,

We have a need to read the contents from a OneNote file stored in SharePoint using knowledge fabric source but OneNote file is not a supported document type per Genesys documentation. We could convert the OneNote file into a number of PDF's and synch those to start with but wondering how we would sync the updates to the OneNote file. Any suggestions on how to automatically sync the changes to the source file?

Thanks

Philip

Hi Philip,

Since the OneNote file itself is not currently supported, one possible approach would be to automate an intermediate conversion process outside Genesys.

For example, a Power Automate flow could monitor the OneNote or SharePoint content for changes, export or generate supported files such as PDFs, and save them into a dedicated SharePoint folder connected to Knowledge Fabric. The SharePoint source could then synchronize the updated files according to its configured sync schedule.

The main point to validate would be how reliably the OneNote content can be exported, especially when pages, sections, attachments, or formatting change. It may also be necessary to replace the previous PDF files using consistent names or remove obsolete versions to avoid duplicated or outdated content.

I have not implemented this exact scenario yet, but an automated SharePoint/Power Automate conversion layer seems like a possible workaround until OneNote becomes a supported source type.

hi @Philip Varghese, 

Thank you, Fabiola and Cesar, for your suggestions. Google also suggested Power automate but capturing the changes and exporting it properly for Genesys to pick up would be something that needs to be tested and validated. With that said, does anyone know Genesys has any plans to support oneNote file natively in the near future?