Genesys Cloud - Main

can a contact list be shared between campaigns from different channels? I know the contact list can be shared between campaigns between the same channel and Campaigns cannot run with the same contact list at the same time.

Please advice

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Sudha Nistala
Parallon Business Solutions LLC
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Hello Sudha,

Welcome to the Community! I'm not sure if that is currently possible but I did see that someone has submitted an Idea to the Genesys Cloud Product Ideas Lab that is currently marked as Future Consideration and sounds similar to what you're asking. If you click the VOTE button on that page, it should notify you via email as this Idea progresses through development. 

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Jason Kleitz
Genesys - Employees
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Hi Sudha,

You can use the same contact list for SMS and Email campaigns as well as Voice campaigns. You don't need to create seperate contact list for all these 3 channels that we support for campaigns.

Hope this helps!

Cheers Hermina

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Hermina Cosic
Genesys - Employees
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