Genesys Cloud - Main

Greetings I've noticed that I am no longer able to share saved views with colleagues. 

  In the past we used to select a saved view and copy the URL as a means of sharing the preset. Eg: ( https://apps.euw2.pure.cloud/directory/#/analytics/interactions?end=2024-02-29T22%3A00%3A00.000Z&form=3dc45b87-0639-4eac-af5a-25c1d33916ff%2C610dc70d-8454-40df-bb2b-37671e182a59%2C23f48cb6-64db-4b29-b282-fe3c9976872f%2Cd56eb03b-581d-4a3b-9f0c-ed271c5e178c&hasEvaluation=true&hasMedia=false&hasScoredEvaluation=true&savedView=24df8d9f-9587-4977-acf6-a24db19d6a82&start=2024-01-31T22%3A00%3A00.000Z&tabId=6aeea8b0-ae9b-4199-99bc-1f6f6564b71b ) When I attempted to do so yesterday the filters weren't shared with the colleague I shared the link with.

Any ideas as to why this is and if it can be reverted to the previous setttings.

#Reporting/Analytics

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Hugh Green-Thompson
IG Index Limited
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Check permissions for that other user.  I just tried between two different users and the like was able to come up in the second user's workspace.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 03-13-2024 03:27
From: Hugh Green-Thompson
Subject: Sharing presets

Greetings I've noticed that I am no longer able to share saved views with colleagues. 

  In the past we used to select a saved view and copy the URL as a means of sharing the preset. Eg: ( https://apps.euw2.pure.cloud/directory/#/analytics/interactions?end=2024-02-29T22%3A00%3A00.000Z&form=3dc45b87-0639-4eac-af5a-25c1d33916ff%2C610dc70d-8454-40df-bb2b-37671e182a59%2C23f48cb6-64db-4b29-b282-fe3c9976872f%2Cd56eb03b-581d-4a3b-9f0c-ed271c5e178c&hasEvaluation=true&hasMedia=false&hasScoredEvaluation=true&savedView=24df8d9f-9587-4977-acf6-a24db19d6a82&start=2024-01-31T22%3A00%3A00.000Z&tabId=6aeea8b0-ae9b-4199-99bc-1f6f6564b71b ) When I attempted to do so yesterday the filters weren't shared with the colleague I shared the link with.

Any ideas as to why this is and if it can be reverted to the previous setttings.

#Reporting/Analytics

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Hugh Green-Thompson
IG Index Limited
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Hey Hugh,

If you're experiencing the same as I am I believe it's to do with the new tabID that is added to the end of the URLs. Reports in the workspace don't yet have a 'Get shareable URL' function like the interaction detail view does. If you remove everything from "&tabid=..." at the end of the URL from your browser, the URL should work. I believe it's due to tabIDs being specific to the user so when other users try to access it throws an error (assuming you're getting the error where the URL changes to /reload)

Hope this helps!

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Jael Hogan
Valiant Finance
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Original Message:
Sent: 03-13-2024 03:27
From: Hugh Green-Thompson
Subject: Sharing presets

Greetings I've noticed that I am no longer able to share saved views with colleagues. 

  In the past we used to select a saved view and copy the URL as a means of sharing the preset. Eg: ( https://apps.euw2.pure.cloud/directory/#/analytics/interactions?end=2024-02-29T22%3A00%3A00.000Z&form=3dc45b87-0639-4eac-af5a-25c1d33916ff%2C610dc70d-8454-40df-bb2b-37671e182a59%2C23f48cb6-64db-4b29-b282-fe3c9976872f%2Cd56eb03b-581d-4a3b-9f0c-ed271c5e178c&hasEvaluation=true&hasMedia=false&hasScoredEvaluation=true&savedView=24df8d9f-9587-4977-acf6-a24db19d6a82&start=2024-01-31T22%3A00%3A00.000Z&tabId=6aeea8b0-ae9b-4199-99bc-1f6f6564b71b ) When I attempted to do so yesterday the filters weren't shared with the colleague I shared the link with.

Any ideas as to why this is and if it can be reverted to the previous setttings.

#Reporting/Analytics

------------------------------
Hugh Green-Thompson
IG Index Limited
------------------------------