Workforce Engagement Management

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Shifts with virtual agents

  • 1.  Shifts with virtual agents

    Posted 08-23-2023 13:33

    Hi guys!

    I would like to know, if there is any way to build an ideal scale (capacity) with non real agent. Just like in the wfm tool of the environment we use the profiles or virtual agents.


    #Workforce Management
    #ScheduleManagement

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    Karine Alves
    Alctel Telecomunicacoes e Informatica LTDA
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