Workforce Engagement Management

Sometimes when I look at the Forecast w/Shrinkage in the schedule set, I see the additional shrinkage factored in.  Other times, it is gone.  

Here is the week of 08/14

And here is the week of 08/07

Both forecasts had the same shrinkage percentages and I know 08/07 at some point had a different result for the w/shrinkage vs without because I saw it, but now 08/07 does not seem to reflect the shrinkage while 08/14 still shows it.  Both schedule sets are published.

Is there some point where Genesys stops showing you your unplanned shrinkage numbers?

#Genesys Cloud CX
#Workforce Management
#Forecasting
#ScheduleManagement

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Gina Palmer
Papa, Inc.
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I think I may have figured it out.  Is it that, once you add in an unapproved shrinkage code, the differences become the same?

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Gina Palmer
Papa, Inc.
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Interesting observations!  I don't see the same outcome.  Instead, the staffing numbers in "Scheduled" row decreases when an activity code is added & published, while the forecast numbers with & without shrinkage remain same.

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Gurunandan Kashyap Jn
Unisys Corporation
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Original Message:
Sent: 08-10-2023 09:45
From: Gina Palmer
Subject: Shinkage disappears when looking at Forecast w/Shrinkage

I think I may have figured it out.  Is it that, once you add in an unapproved shrinkage code, the differences become the same?

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Gina Palmer
Papa, Inc.
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We battled this issue for over a year and at some point they said they fixed a bug and it hasn't happened since. Following here and keeping an eye on our schedules!

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Angela Robinson
Senior Workforce Management Analyst
Alcon Vision LLC
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@Jay Langsford, @Chuck Swain or @Tracy Vickers

Any update on this? Have a client experiencing the same situation right now: it is not taking into consideration the advanced shrinkage percentages that were input (8% in our case) some of the time or for some planning groups but is for others. 

 

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Shelby Cronk
ConvergeOne, Inc.
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Basis the screen snippets you have shared, it is safe to assume that these are intraday staffing numbers for two individual management units - lets call them A & B. 

I suspect that in the "A" management unit advance shrinkage values were zero when forecast and schedules were generated, hence forecast with & without shrinkage show the same values. While Advance Shrinkage in "B" management unit had 8% added before generating forecast & schedules.  Suggest reviewing if "A" management unit has advance shrinkage values, then re-generate forecast and schedules and review the outcome.  

If there are more than one management unit in a business unit, advance shrinkage should have values in all management units in order for it to be accounted for in forecast & schedule generation. 

Hope this helps.

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Gurunandan Kashyap Jn
Unisys Corporation
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Original Message:
Sent: 11-14-2023 08:53
From: Shelby Cronk
Subject: Shinkage disappears when looking at Forecast w/Shrinkage

@Jay Langsford, @Chuck Swain or @Tracy Vickers

Any update on this? Have a client experiencing the same situation right now: it is not taking into consideration the advanced shrinkage percentages that were input (8% in our case) some of the time or for some planning groups but is for others. 

 

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Shelby Cronk
ConvergeOne, Inc.
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Thanks everyone!  The problem fixed itself. Looks like it was a glitch of some sort because I didn't change anything.  

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Gina Palmer
Manager, Workforce Management
Papa, Inc.
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Original Message:
Sent: 11-23-2023 03:49
From: Gurunandan Kashyap Jn
Subject: Shinkage disappears when looking at Forecast w/Shrinkage

Basis the screen snippets you have shared, it is safe to assume that these are intraday staffing numbers for two individual management units - lets call them A & B. 

I suspect that in the "A" management unit advance shrinkage values were zero when forecast and schedules were generated, hence forecast with & without shrinkage show the same values. While Advance Shrinkage in "B" management unit had 8% added before generating forecast & schedules.  Suggest reviewing if "A" management unit has advance shrinkage values, then re-generate forecast and schedules and review the outcome.  

If there are more than one management unit in a business unit, advance shrinkage should have values in all management units in order for it to be accounted for in forecast & schedule generation. 

Hope this helps.

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Gurunandan Kashyap Jn
Unisys Corporation
------------------------------


Original Message:
Sent: 11-14-2023 08:53
From: Shelby Cronk
Subject: Shinkage disappears when looking at Forecast w/Shrinkage

@Jay Langsford, @Chuck Swain or @Tracy Vickers

Any update on this? Have a client experiencing the same situation right now: it is not taking into consideration the advanced shrinkage percentages that were input (8% in our case) some of the time or for some planning groups but is for others. 

 

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Shelby Cronk
ConvergeOne, Inc.