Genesys Cloud - Main

Morning Community, 

We currently have our short abandoned time configured to less than 6 seconds, my question is, if we were to amend this would this also impact our historical data, or would it only apply from the date of the change? 

Thanks in advance.

#Reporting/Analytics

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Lewis Staffa
Liberata
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Hi Lewis, I guess that this documentation will respond to your question.

https://help.mypurecloud.com/articles/configure-the-service-level-calculation/

Note: This setting applies retroactively. When you change this setting, the service level data for past dates in views and future reports update to reflect the change. The data does not update in any reports that have already run.

Att,

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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
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