jlgreco | 2024-07-09 18:59:20 UTC | #1
Our IT department stores the conversation details into multiple Oracle tables for my analytics team . We're looking to create a short call metric for acd queue calls that last five secs or less. Has anyone did this before ? I was thinking dimension = 'AGENT'; segmenttype = 'INTERACT' and thandlesum <= 5; DIRECTION = 'INBOUND' and QUEUE_ID is not null. Any filter for endpoint ? Any assistance would be appreciated.
Thanks
Eos_Rios | 2024-07-09 19:22:25 UTC | #2
That is approximately how I do mine, although mine are limited to inbound and voice and I don't worry about the segment type and use tTalkComplete instead.
system | 2024-08-08 19:23:11 UTC | #3
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