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Show customer name instead for conversation ID when customer are in queue

  • 1.  Show customer name instead for conversation ID when customer are in queue

    Posted 09-09-2025 07:40

    Hi. 

    I´m trying to publish the customers name instead of conversations ID under "Waiting"  and "Interacting" section when agents are looking at the Queue Activity. 

    We use a digital bot flow to ask for the customer name by using "ask for slot" function before we send the messages to the agents. 

    I´ve tried to both update and set participant data but I can´t find out what attribute I should update/set with the slot.name value. 

    Some examples of editing that I have tried:

    Message.ConversationID

    Message.Message.id

    Session.ConversationId

    messageId

    ConversationId

    And many more........

    Has anyone managed to publish the name instead for ID when using the new web messenger flow and/or digital bot flow to send message interactions to queue? 

    Regards, 

    Guðmundur. 


    #WebMessaging

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    Guðmundur Sveinsson
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