Josh_Civitareale | 2023-08-18 04:03:04 UTC | #1
I've found that utilizing the "Show Knowledge Article" Action in Digital Bots doesn't allow for reporting in Knowledge Optimizer. Is this an intended process as we're forcing the knowledge article onto the customer (depending on path taken) ?
system | 2023-09-17 04:03:47 UTC | #2
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