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  • 1.  Showing knowledge articles via app

    Posted 08-26-2024 14:18

    I have two questions on this topic.

    Can I set the order in which the widget objects appear?  I would like the "What are you looking for?" to appear above "Start a conversation".  It would be nice to be able to delay "Start a conversation" for a few minutes to encourage visitors to browse the articles first.

    Can I configure the number of suggested articles based on a search?  It appears to be limited to 3 articles, and showing 5 or more would be beneficial.


    #DigitalChannels
    #ConnectwithaCustomer(NEW)
    #SystemAdministration

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    Vikki Papesh
    Sr. Genesys Cloud Developer II
    Tandem Diabetes Care, Inc.
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  • 2.  RE: Showing knowledge articles via app
    Best Answer

    GENESYS
    Posted 08-27-2024 10:58

    Hi @Vikki Papesh within our native Messenger those values are hard-coded for now: you could create Ideas to make these configurable, these are good improvements to assess on our future Roadmap.



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    Angelo Cicchitto
    Genesys - Employees
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    Original Message


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