Genesys Cloud - Main

Hi all, 

We have a situation where we need to stand up multiple ORGs to accomodate both on prem edge and cloud implementations. We have also been asked to integrate using G suite SSO for all users.


My question is, can I use the single G Suite SSO across the mutliple orgs that we have without issue?

Cheers
#Implementation

I've worked with a client to integrate a single Azure Active Directory SSO across multiple orgs without issue. So I imagine the same would hold true with G Suite.

Hi Paul, Hope you are well.
We are trying to think of using multiple orgs in the same AWS region to work with a single instance of Azure and it does not seem to allow, so just wanted to check with you if you managed to integrate the single instance of Azure with multiple Genesys Orgs in the same region and if so how ?

Regards

------------------------------
Vineet Kakroo
FIL Investment Management Ltd
------------------------------

Original Message:
Sent: 04-08-2021 10:23
From: Paul Dittrich
Subject: Single SSO provider across multiple ORGs

I've worked with a client to integrate a single Azure Active Directory SSO across multiple orgs without issue. So I imagine the same would hold true with G Suite.

Hi Vineet

We got it working by adding the new application with a unique Identifier (Entity ID) for the second Org in their Azure instance something like GenesysCloudOrg2.
Make sue the Reply URL is based on the AWS region where your Genesys Cloud organization was created.
It is mentioned in the Resource Center Link to use a unique value of identifier, and the Microsoft Tutorial creates confusion as it uses the login URL link as the Identifier.
It works with any value of identifier as long as the identifier is unique in the Azure instance.

References
https://help.mypurecloud.com/articles/add-microsoft-azure-ad-premium-single-sign-provider/             ------ (Point 7)
https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/purecloud-by-genesys-tutorial    ------ (Point 4.a under Configure Azure AD SSO)

------------------------------
Harshit Parsai
CALLSCAN AUSTRALIA PTY. LTD.
------------------------------

Original Message:
Sent: 06-30-2021 04:00
From: Vineet Kakroo
Subject: Single SSO provider across multiple ORGs

Hi Paul, Hope you are well.
We are trying to think of using multiple orgs in the same AWS region to work with a single instance of Azure and it does not seem to allow, so just wanted to check with you if you managed to integrate the single instance of Azure with multiple Genesys Orgs in the same region and if so how ?

Regards

------------------------------
Vineet Kakroo
FIL Investment Management Ltd
------------------------------


Original Message:
Sent: 04-08-2021 10:23
From: Paul Dittrich
Subject: Single SSO provider across multiple ORGs

I've worked with a client to integrate a single Azure Active Directory SSO across multiple orgs without issue. So I imagine the same would hold true with G Suite.

Thanks Harshit and Paul.
I will discuss this with our Azure resource and see what he has to say.

Regards

------------------------------
Vineet Kakroo
FIL Investment Management Ltd
------------------------------

Original Message:
Sent: 06-30-2021 04:04
From: Harshit Parsai
Subject: Single SSO provider across multiple ORGs

Hi Vineet

We got it working by adding the new application with a unique Identifier (Entity ID) for the second Org in their Azure instance something like GenesysCloudOrg2.
Make sue the Reply URL is based on the AWS region where your Genesys Cloud organization was created.
It is mentioned in the Resource Center Link to use a unique value of identifier, and the Microsoft Tutorial creates confusion as it uses the login URL link as the Identifier.
It works with any value of identifier as long as the identifier is unique in the Azure instance.

References
https://help.mypurecloud.com/articles/add-microsoft-azure-ad-premium-single-sign-provider/             ------ (Point 7)
https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/purecloud-by-genesys-tutorial    ------ (Point 4.a under Configure Azure AD SSO)

------------------------------
Harshit Parsai
CALLSCAN AUSTRALIA PTY. LTD.
------------------------------


Original Message:
Sent: 06-30-2021 04:00
From: Vineet Kakroo
Subject: Single SSO provider across multiple ORGs

Hi Paul, Hope you are well.
We are trying to think of using multiple orgs in the same AWS region to work with a single instance of Azure and it does not seem to allow, so just wanted to check with you if you managed to integrate the single instance of Azure with multiple Genesys Orgs in the same region and if so how ?

Regards

------------------------------
Vineet Kakroo
FIL Investment Management Ltd


Original Message:
Sent: 04-08-2021 10:23
From: Paul Dittrich
Subject: Single SSO provider across multiple ORGs

I've worked with a client to integrate a single Azure Active Directory SSO across multiple orgs without issue. So I imagine the same would hold true with G Suite.

Hi Vineet,

We achieved it using the attributes section within g suite for all users. Customer ran that side of things for us.

Both Orgs then setup SSO to google as normal re certs, issuer URI, and Target URL. Only thing that needs to be different is the relying party ID

We got it working by adding the new application with a unique Identifier (Entity ID) for the second Org in their Azure instance something like GenesysCloudOrg2.
Make sue the Reply URL is based on the AWS region where your Genesys Cloud organization was created. 
It is mentioned in the Resource Center Link to use a unique value of identifier, and the Microsoft Tutorial creates confusion as it uses the login URL link as the Identifier.
It works with any value of identifier as long as the identifier is unique in the Azure instance.

References
https://help.mypurecloud.com/articles/add-microsoft-azure-ad-premium-single-sign-provider/             ------ (Point 7)
https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/purecloud-by-genesys-tutorial    ------ (Point 4.a under Configure Azure AD SSO)



------------------------------
Harshit Parsai
CALLSCAN AUSTRALIA PTY. LTD.
------------------------------