Genesys Cloud - Main

We have 2 Genesys ( primary in SAE1 and secondary in USW2)

we have a sip provider , for SAE1 they have configured 4 trunks for each Genesys IP address ,what is happening is that when I disable the TRUNK in the primary, they never see the sip options down, they SIP OPTIONS are still working. how can we determinate when a sip trunk is down in genesys side in order be detected by the carrier?

we would like to make a failover test

Hello Santiago,

Are you using On Premises Edges, or Cloud Edges? For BYOC Premises deployments, Edges are designed to respond with a 200 OK to SIP OPTIONS messages by default, as long as the carrier's IP address is whitelisted in the "Allow the Following Addresses" setting under SIP Access Control in your External Trunk configuration. For BYOC Cloud deployments, load balancers respond to SIP OPTIONS requests appropriately once the remote IP is configured in the trunk settings. Genesys Cloud will always respond with a 200 OK provided the remote IP is whitelisted in the Genesys Cloud external trunk settings.

For BYOC Premises, if the Edge is Out of Service or the Trunk is Disabled, it should NOT return the 200 OK, which indicates to the carrier that the connection is down.