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  • 1.  SIP Phone with error AoR for the station was not registered

    Posted 12-17-2018 04:26
    No replies, thread closed.
    Hi, 

    We have a problem with the Polycom SIP Phone, it cannot make or receives the calls, we got the below error:

    " The connection attempt to the station failed because the specified AoR for the station was not registered in the system"

    However, we can see the Phone is registered to the Edge correctly under "Phone Management"

    We have did many actions to resolve this issue but with no success, like delete, reset and recreate the phone ....

    Please any idea what can be the issue ?

    Note: all other phones (with the same config) of the other users are working fine


    Thank you in advance.
    #ArchitectureandDesign
    #SIP/VoIP
    #Unsure/Other


  • 2.  RE: SIP Phone with error AoR for the station was not registered

    Posted 12-17-2018 18:35
    No replies, thread closed.
    In the early days we had similar issue but on a softphone. It came down to uninstalling and re-installing the phone.
    Also check which Edge if more than 1 is available is the phone registering too and compare with other devices.
    Check to ensure the MAC ID is not being used by another phone. 
    Is there SIP trunk documentation? If so confirm if AoR was required to be registered
    Are the time and date settings correct in accordance to the network connection?

    There is a logfile i believe associated with the phone within the users machine under temp files, if you haven't already raise a case to support that would be your a good option. 

    Worst case its a faulty phone


    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
    ------------------------------



  • 3.  RE: SIP Phone with error AoR for the station was not registered
    Best Answer

    Posted 12-18-2018 02:40
    No replies, thread closed.
    Hi Darryn,

    Thanks for your reply, it works now

    We have configured two line in Polycom phone, the first Line register to the Edge and the second register to the third party PBX, so the user was using the bad line for his Purecloud profile
    We adjust this, then it works fine

    Thanks for your time

    Regards

    ------------------------------
    Oudderhem Mostafa
    Coverage-Communication
    ------------------------------

    Original Message


  • 4.  RE: SIP Phone with error AoR for the station was not registered

    Posted 03-11-2019 15:47
    No replies, thread closed.
    Hi Darryn,
    I saw your response for the message "SIP Phone with error AoR for the station was not registered" for a hardphone, but as commented, I am experimenting this also for a softphone for Linux, named Blink.
    The softphone registers fine, and if I dial through it numeric pad, it calls pretty fast and well.
    The problem arises when trying to recall or even call from the Purecloud Dashboard, and also via API.
    The AoR problem comes out.
    PD=Despite we have 2 Edges, as a generic SIP phone, it only registers to 1 EDGE.

    Thank you in advance.
    #ArchitectureandDesign
    #SIP/VolP
    #Unsure/Other

    ------------------------------
    Martin Cernadas
    BBVA Banco Francés S.A.
    ------------------------------

    Original Message


  • 5.  RE: SIP Phone with error AoR for the station was not registered

    Posted 01-24-2025 10:32
    Edited by Jason Kleitz 09-29-2025 10:18
    No replies, thread closed.

    Hi,

    I would like to share the solution to a similar problem, but the scenario is completely different:
    Genesys Cloud - WebRTC Phone
    In this case, I configured Location, Site, Base settings and Phone.
    However, when doing an internal test, calling voicemail *86, the same error was displayed:
    error AoR for the station was not registered
    To fix this error, I failed to configure the Phone Trunk within the Edge Group.
    That's it.



    ------------------------------
    Julio Masuda
    Senior Professional Services Consultant
    ------------------------------



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