Hi George,
We have a mobile agent desktop called 'Mobile Office' running on PureEngage & PureCloud.
Reason why we opted for an approach via Audiocodes (and not the WebRTC JS SDK Purecloud offers), is that Audiocodes offers full native
Android/IOS SDK's, who allow to cope with a number of difficulties that arise on mobile (including network changes wifi/4G/3G/.. , offering webRTC capability while the app is not in the foreground,overall performance etc)
On top of this, the solution is generic for both PureEngage/PureCloud (which is interesting from a maintenance point of view)
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Stijn Brebels
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Original Message:
Sent: 12-13-2018 10:57
From: George Ganahl
Subject: SIP Registrar - PureCloud Edge / Audiocodes SBC
I'm glad you got it figured out.
Can you explain more regarding your use case, and why you don't want to use the WebRTC phone capability built into PureCloud? Is it to better use WebRTC with an existing solution on corporate mobile/smartphones?
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George Ganahl CCXP, GCA
Principal Program Manager
Genesys
Original Message:
Sent: 12-13-2018 08:41
From: Stijn Brebels
Subject: SIP Registrar - PureCloud Edge / Audiocodes SBC
Figured it out: we define our extensions in Purecloud with type 'Generic SIP Phone'. We can then (by choosing the domain=edge in xlite/audiocodes webrtc) subscribe within genesys.
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Stijn Brebels
Ideal Systems NV
Original Message:
Sent: 12-12-2018 12:08
From: Stijn Brebels
Subject: SIP Registrar - PureCloud Edge / Audiocodes SBC
Hi community,
We have an Audiocodes SBC/WebRTC Gateway (M800B) which we are trying to link to purecloud. Goal would be to terminate WebRTC via the SDK's audiocodes provides (native android/ios).
I'm trying to define the correct architecture here. If I'm correct, I will need a local PureCloud Edge to which I link the SBC/Gateway as a virtual trunk. But who's acting as SIP registrar in this setup? (is the purecloud Edge acting as the registrar?)
2nd question: in Purecloud, my 'WebRTC extensions' that get registered would need to be defined, so I can link them with an agent. Which type of phone would I need? (regular SIP phone / external phone ?)
Thanks ahead for the assistance
#ArchitectureandDesign
#SIP/VolP
#Telephony
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Stijn Brebels
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