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  • 1.  SIP Trunking to VAPI.AI

    Posted 01-29-2026 15:46

    Looking to integrate with VAPI.ai to enable AI virtual agents.  This involves a SIP trunk configuration to integrate with VAPI.ai.  There isn't any detailed information regarding the proper fields for this integration.  Has anyone done this before and can offer configuration steps to transfer SIP calls to VAPI.ai?


    #Outbound
    #System/PlatformAdministration
    #Telephony

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    Miguel Martinez
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  • 2.  RE: SIP Trunking to VAPI.AI
    Best Answer

    Posted 01-30-2026 15:05

    Hello Miguel,

    I wasn't able to find any internal info about this. I'm not sure if anyone else in the Community has done this before so hopefully if they have, they will be able to share their experience with that integration.
    In the mean time, I would recommend taking a look at this article from the Resource Center on SIP provider configuration information.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: SIP Trunking to VAPI.AI

    Posted 01-30-2026 15:44
    Edited by Mark Pareja 01-30-2026 15:44

    You probably do not want to re-route the call (SIP) directly to VAPI.ai platform, but rather stream 2-channel audio ( caller & called ) to and from the VAPI.ai platform. 
    Here is a developer reference for oAI Whisper  via the Genesys Audio Connector framework that can be adapted to VAPI.ai's platform and allow you to invoke a Voice Agent on VAPI.ai .

    [https://developer.genesys.cloud/blog/audio-connector-openai/]



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    Mark Pareja
    Principal Architect, GoDaddy
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    Original Message


  • 4.  RE: SIP Trunking to VAPI.AI

    Posted 02-09-2026 19:06

    Hello Miguel, I stumbled upon your post as I am working on a similar project. How's your experience been with integrating VAPI.ai to enable AI virtual agents? 



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    David Reed
    VP Client Services
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    Original Message


  • 5.  RE: SIP Trunking to VAPI.AI

    Posted 6 days ago

    Hello,

    I'm facing the same challenges integrating VAPI to Genesys via SIP Trunking, any luck so far with anyone? 



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    Mumin Zeyni
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    Original Message


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