Hi all,
I'm working on a SIP integration in Genesys Cloud using an External (BYOC Cloud) trunk and a dynamic SIP URI built in Architect, e.g.:
sip:<dynamic_id>@<external-domain>
The issue is that when the call is sent, Genesys resolves the domain and rewrites the Request-URI host to an IP address instead of preserving the FQDN.
The downstream SIP platform appears to require the original domain and returns a 404 when it's replaced with an IP.
PCAP confirms the INVITE is leaving Genesys with the IP in the Request-URI.
Questions:
- Is this expected behaviour for BYOC Cloud?
- Is there any way to preserve the original domain in the Request-URI?
- Has anyone found a workaround for integrations that require domain-based routing (without introducing an SBC/proxy)?
Appreciate any advice or experiences!
#API/Integrations#ArchitectandDesign#Routing(ACD/IVR)#System/PlatformAdministration#Telephony------------------------------
Lee Creasey
Technical EUC Specialist
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